FAQ // Frequently Asked Questions

How often do you get new stock?

Almost daily! We're constantly out getting new products to keep the store full. It's best to check in between Tuesdays and Fridays, as that's when we get most of our new pieces.

Does Guff offer delivery?

We certainly do! If you're unable to transport your new purchase home, we offer a delivery service (typically on Mondays 10-6). Pricing depends on the piece and where it's going, but generally ranges from $60-$90 for most items. 

Does Guff ship outside of Toronto?

Unfortunately at this time we're not quite set up to handle the packaging and shipping of items outside the city. Saying that, we're always happy to accommodate arrangements you make to have your item shipped. We've had customers ship across Canada, all the way to Japan! 

How long can I store a purchase at Guff for?

We're happy to hang on to your new purchase while you make some space at home, but we ask that you have your item picked up or delivered within 1 week. If you require longer term storage, we can occasionally offer storage service for a fee billed weekly. Pricing depends on the size of the piece and whether it needs to be moved off-site, so please get in touch if you have any questions!

Can I put an item on hold?

Due to the nature of the store being one-off vintage pieces, and our high turnover, we're unable to hold items.

I want to buy a piece, but I can't make it in! - Can I purchase online?

At this point in time we're unable to process sales through our website. If you've found the piece that you love and just can't get in to the store in time, we're happy to process the sale over the phone. If you have any specific questions about condition, we're happy to let you know so you feel secure in your purchase.

What's Guff's refund policy?

Measure twice, buy once!  All kidding aside, due to the nature of the store being vintage, one-off pieces, all sales are final unless otherwise noted. If you've got questions about measurements, if this wood will match that wood,  etc - we're happy to help you as best we can. 

Does Guff buy furniture from individuals?

Yes! In fact, our business depends on it! Visit our SELL STUFF TO GUFF page, and we'll start there!

Can I donate my used furniture to Guff?

Due to the size of our store and our customers preferences, we can't take just anything. We're looking for good quality vintage pieces, and we're happy to pay!

Does Guff rent out furniture?

We do! We've provided furniture rental to the film, tv, and photography industry for many years. Please get in touch to learn about our rates.